Knowledge Center

1. General Information

About Us

Mission and Vision
Our Story
How Shaka Nomad Works

Privacy Policy

Data Collection and Usage
Cookies and Tracking Technologies
User Rights (GDPR/CCPA Compliance)

Terms and Conditions

User Agreement
Liability Disclaimer
Dispute Resolution

2. Getting Started

Creating an Account

Registration Process
Email Verification
Troubleshooting Account Activation
Navigating the App
Home Page Overview
Search and Filters
Notifications and Updates
User Profiles
Setting Up Your Profile
Managing Account Settings
Privacy and Visibility Options

3. Experiences

Finding Experiences
Search by Location
Search by Activity Type
Non-Risky Activities (Overview)
Booking an Experience
Step-by-Step Booking Guide
Payment Methods
Booking Confirmation
Modifying or Canceling Bookings
Change Dates or Participants
Cancellation Policies
Refund Processes

4. Providers

Becoming a Provider
Registration Process
Required Documentation (Risky vs. Non-Risky Activities)
Profile Setup
Provider Guidelines
Communication Policies
Acceptable Activities
Managing Bookings
Earnings and Payments
Payment Schedules
Commission Structure
Tax Compliance

5. Customer Support

Help Topics
Account Issues
Booking Problems
Payment and Refund Queries
Contact Us
Email Support
Live Chat
FAQ Section
Feedback and Reviews
Leaving a Review
Reporting Issues
Suggestions for Improvement

6. Policies and Compliance

Cancellation and Refund Policies
For Customers
For Providers
Extenuating Circumstances
Definition and Examples
Steps to Report
Community Guidelines
Code of Conduct
Prohibited Activities
Data Protection
Handling Personal Data
Third-Party Data Sharing
Security Measures

7. Advanced Features

"Keep Me Logged In" Option
Benefits and Risks
How to Enable/Disable
Forgot Password
Recovery Steps
Setting a New Password
Notifications and Alerts
Managing Preferences
Real-Time Updates
Saved Favorites
How to Save and Manage Favorites
Sharing with Friends

8. Legal and Compliance

User Rights and Responsibilities
Rights Under GDPR/CCPA
Responsibilities When Using the App
Provider Contracts
Agreements and Clauses
Insurance and Licensing Requirements
Customer-Provider Agreements
Booking Terms
Review and Feedback System

9. Additional Resources

Tutorials and Guides
Video Tutorials
Step-by-Step Guides
Blog and Updates
Travel Tips
Featured Experiences
App Updates and News
Community Forum
Discussion Boards
User Stories and Experiences